anchor Why won’t the Goodhertz plugins show up in <name-of-DAW>?
Audio Unit Plugins:
Most likely because the DAW is running in a 32-bit mode. If you launch the DAW in 64-bit mode, you should be able to see & hear our plugins. Some information on 64-bit operation in Logic 9 and Ableton Live.
If you’re already using a 64-bit version of Ableton Live and can’t see our plugins, make sure that “Use Audio Units” is turned “On” in Preferences > File Folder > Plug-in Sources.
In rare circumstances, it may be necessary to clear your Audio Units cache in order to get newly-installed AU plugins to show up. This generally only happens if the cache has somehow been corrupted. Find out how to clear your cache here.
AAX Plugins (Pro Tools only):
Most likely because you’re running an older version of Pro Tools that doesn't support 64-bit plugins. Goodhertz plugins are compatible with Pro Tools 11 and above.
anchor Why are your plugins Mac-only?
Though are plugins are currently available only for Mac OSX (AU and AAX), we are currently working on cross-platform VST versions that we hope will be available for Mac and Windows in 2017. If you’re hoping to try out this VST format in beta, please fil out this survey and you’ll be notified as soon as betas of the Mac and Windows VST versions are available for testing and purchase.
anchor Ok, but why are the plugins 64-bit only?
Unlike most established plugin companies, we did not start out in the days of 32-bit, and when we started building plugins in 2014, we wanted to build the best — and quickly. Because the world is headed toward more and more 64-bit support, and because adding 32-bit support hampers our ability to write plugins efficiently, we will only be supporting 64-bit in current and future versions of Goodhertz plugins.
anchor What Mac OS versions do you support?
OS X 10.7+
anchor Can I still sign up for the beta program?
anchor How do the free trials work?
You get 15 days to trial each of the plugins. These trials start when you hit the "Start Free Trial" button in the plugin. You can run the trial on as many computers as you’d like.
To get started, simply download the plugins and register a goodhertz.co account. All trials automatically reset anytime you make a purchase on the Goodhertz store.
anchor Can I use my Goodhertz plugins on multiple computers?
Yes! — as long as you are the one using them. Goodhertz plugins can be authorized on as many computers as you like as long as they are not used simultaneously.
For studios or larger facilities that use plugins on multiple machines at the same time, please purchase the number of seats needed simultaneously.
anchor How do I copy/paste Goodhertz plugin settings in v2.0?
In Goodhertz version 2.0 plugins, an entire plugin’s settings can be copied and pasted as a URL like this one: https://goodhertz.co/tone-ctrl/2.0.0/?bg:2/tf:1000/tg:4.5/ts:84.
To copy a settings URL, right-click anywhere in a Goodhertz plugin and choose: “Copy all settings as URL to Clipboard.”
To paste, right-click anywhere and choose: “Paste all settings from Clipboard.”
anchor Do you have any educational discounts, or any discounts for that matter?
We occasionally run sales (follow us on Twitter or Facebook to be notified), but we don’t have any educational discounts. That said, we do have something better (& it’s for everyone, not just students). If you post a track on SoundCloud or YouTube (like this), along with the Goodhertz plugin settings somewhere on the page (like this), let us know at firstname.lastname@example.org. If you do, we’ll send you a one-time 50%-off coupon (good for any combination of plugins, one-time per customer).
anchor Do you have any bundles or bundle pricing?
We don’t have bundles, but we do have bundle pricing for plugins purchased at the same time.
- •Buying three (3) plugins? — Save 15%
- •Buying four (4) plugins? — Save 20%
- •Buying five (5) or more? — Save 25%
This works for multiple seats of the same plugins, or single seats of different plugins. (Or a mixture thereof.)
anchor The plugins are asking me to log in over and over again. What’s up with that?
You should never need to login to the plugins more than once. If you are experiencing this issue, please let us know!
anchor How do I clear my Audio Units cache?
This isn’t usually necessary, but if it is, here’s how:
- •In Finder, choose Go > Go to Folder… from the menu bar.
- •Type ~/Library/Caches in the “Go to the folder:” field & press the “Go” button.
- •Remove the folder (if it exists): AudioUnitCache
- •Remove the file (if it exists): com.apple.audiounits.cache